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technical support issues that you can easily fix our most common technical support questions and answers are below questions are in bold, black, large font answers and solutions are in normal size text Skip to Live Support Options ~ Review our "Non Technical FAQ' for non-technical help NEW!!! Act 6 Library Tab Patch ~ Notes and History Report Patch ~ New! Jumbo Postcard Add-on / Upgrade (free) NEW!!! |
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| I downloaded and installed the trial, but i
cannot find any icons or links to the program. What do I do? Please download and double click on the following file. The file is very small (only 36kb) and will install the icons onto your computer. |
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| How do I open my old database while I am
evaluating Residential Transaction Manager? Since I installed the Residential Transaction Manager trial I cannot find the database that contains all my contacts / clients / records !! Help! Will I still be able to use my old database while I evaluate Residential Transaction Manager? You are able to completely access any existing Act database or layout on your computer at any time during your evaluation of Residential Transaction Manager. Please review the last page of the RTM IMPORTANT INSTALL DIRECTIONS to see how to access and use your old database. If you do not have the important install directions, please click the link below to learn the best ways to open and use your old database or layout during your evaluation of Residential Transaction Manager. |
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| The new Residential Transaction Manager layout appears to have blank spaces where "data entry" fields should appear. How do I make these fields appear? |
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| There is no difference in my Act! program
after installing Residential Transaction Manager. What do I do? Please download the file below and make sure that you have made changes to your preferences that will allow Residential Transaction Manager to function smoothly with your Act! program. |
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| How can I transfer data I have entered into
the trial database into my registered copy of Residential Transaction Manager? If you have imported data from another database into the evaluation version of our database, please visit http://www.act4realestate.com/trialdb.htm BEFORE you continue!!! How to transfer data from the trial to the registered version of RTM. |
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| What Versions of Act! will Residential
Transaction Manager work with? Residential Transaction Manager works with the following versions of Act:
Residential Transaction Manager WILL NOT WORK with the following versions of Act!:
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| How do I open my old database while I am
evaluating Residential Transaction Manager? Since I installed the Residential Transaction Manager trial I cannot find the database that contains all my contacts / clients / records !! Help! Will I still be able to use my old database while I evaluate Residential Transaction Manager? You are able to completely access any existing Act database or layout on your computer at any time during your evaluation of Residential Transaction Manager. Please click the link below to learn the best ways to open and use your old database or layout during your evaluation of Residential Transaction Manager. |
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| How do I backup Residential Transaction
Manager so that I am protected in the event of a crash or other catastropic data loss
event? Backup and Restore is available with the Registered version of Residential Transaction Manager. If you are a registered user, please download the new RTM backup and restore guide below to learn the most efficient and reliable way to create a backup of your RTM database. Click Here For the NEW RTM Backup and Restore Guide Backup Methods, and Media supported by Residential Transaction Manager |
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| How do I move my Residential Transaction Manager
program from one computer to another? I recently purchased a new computer. How do I get Residential Transaction Manager running on my new computer? Please follow the directions below to move your Residential Transaction Manager program from one computer to another. |
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| How do I get Residential Transaction
Manager back up and running after a crash or other catastropic data loss event? Please follow the restore directions below. |
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| How do I get Residential Transaction Manager to work
with my Outlook or Microsoft Word program? Please follow the Disable Script Blocking instructions provided below.This should allow your Residential Transaction Manager to communicate with outlook and Word. If you still encounter trouble, please try our other fix, which is under the heading "I own Word XP; but on the preferences screen, only Word 95 - 2000 is displayed, OR when I try to print a report, I get an "Invalid Word Version" error message". |
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| How do I download my licensed database file for
Residential Transaction Manager? To learn the best way to download your licensed database file and make a smooth transistion from the unregistered version of our software to the registered version, please download the RTM License Download Guide below. It outlines the correct procedure for downloading and executing your licensed database file. If you are having trouble downloading your licensed database file, please download the RTM License Download Guide below. It will provide you step-by-step instructions on how to download your licensed databsae file. |
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| Where can I find the Free Trial for Residential Transaction Manager? |
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| Error Message: "Failed to Add
Act.DOT to Word". Before running letters or mail merge from Act, open Microsoft Word and minimize. This error seems to go away if Word is running in the background. |
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| I have I have data in the TRIAL database
that I need to keep. How can I transfer this data into my registered version of RTM? If you have imported data from another database into the evaluation version of our database, please visit http://www.act4realestate.com/trialdb.htm BEFORE you continue!!! How to transfer data from the trial to the registered version of RTM. |
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| How do I use my Palm Pilot with
Residential Transaction Manager? Palm Pilot setup instructions are found near the beginning of the RTM User Guide. You will need the Palm Pilot Link, ver 2 in order to use the palm pilot with RTM. Click the link below to download Palm Pilot Link 2 free of charge. |
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| Error Message: An "Invalid Path or
Filename was specified" when clicking on calculator. On the CALC tab, when you click on the "Click Here for Windows Calculator" it does not open, and the following message is displayed "An invalid path or filename was specified". This error will only occur on Windows 2000, XP, and NT. Please download and install the patch below. |
| I own Word XP; but on the
preferences screen, only Word 95 - 2000 is displayed, OR when I try to print a report, I
get an "Invalid Word Version" error message. You own Microsoft Word 2000 or XP, but when you try to set Microsoft Word as your word processor, Residential Transaction Manager states you need a later version of the program. Please download and install the Act! 2000 update below. If you still encounter trouble, please try our other fix, which is under the heading "Residential Transaction Manager will not communicate with my Outlook or Word program." |
| How do I install
Residential Transaction Manager on a partitioned drive? If you are an expert user, and you wish for your copy of Residential Transaction Manager to be in a different location, do the following:
You will need to change all of our icons on the start menu and desktop to point at the new location. Simply open the Icon properties and change the C:\ RTM to the location where you placed the folder containing our files. |
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| What is the FAX number
for ComputerConsulting.Net, LLC? Please try the following FAX numbers: 1.800.643.1186, 1.800.881.8475, and 720.384.0600. |
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| Where are the icons for
Residential Transaction Manager? Please download and double click on the following file. The file is very small (only 36kb) and will install the icons onto your computer. |
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| I do not see the custom WRITE or REPORT menu in
Residential Transaction Manager. How can I get these custom menus to appear? Close the Act! program. Download the file listed below. Double click the File, Click OK, then UNZIP, then OK, then CLOSE. You will then have the customized menu. Make sure Act is CLOSED otherwise the changes will not take effect! |
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| Where is my User Guide / Instruction
Book for Residential Transaction Manager? To open the User Guide for Residential Transaction Manager, click on START > PROGRAMS > RESIDENTIAL TRANSACTION MANAGER > RTM USER GUIDE. If you do not find the user guide on your start menu, please click the link below to download a new user guide. |
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Error Message: Blank Screen or other error when
attempting to download the free trial.
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| If I purchase Residential Transaction
Manager, will I receive an install CD and instruction book in the mail? Like many popular shareware products, Residential Transaction Manager is distributed solely via the Internet. When you purchase Residential Transaction Manager, we will e-mail you an unlock file, but we do not mail out a CD or instruction book. For those who wish to have an install CD, please follow the instructions in the RTM Install CD guide below. The instruction book for Residential Transaction Manager is located on your START MENU. To access your instruction book, simply select START > PROGRAMS > RESIDENTIAL TRANSACTION MANAGER > RTM User Guide. You may print out the instruction book if you wish to have a printed reference for your Residential Transaction Manager program. |
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| From RTM, can I send a broadcast email to
all contacts in a given ID/Status, or does it need to be a Group? Please let me know which
or if both would work, and how to send a broadcast email using BCCs? How to i send a broadcast e-mail to my customers? It is best to put the people who you want to send the mailing to into a group.
When you go to create your mailing, |
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| How do I print an address book that will
contain the contact as well as the spouse? Glad you asked! Click on the link below for the details! |
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| Error Message: An error
message from your anti-virus, firewall, or internet program preventing you from
downloading an exe file. AOL, Anti-Virus, and other security programs may prevent you from downloading an EXE file, such as our installer from the Internet. To circumvent this issue, please download the file below instead to a location on your computer where you can find the file (such as your windows desktop). The file name is RTM.ccn. When you find the file, RIGHT click on the file, and click on RENAME. type RTM.exe and then hit enter. You will now see that the file is RTM.exe. Double click on the EXE file to install Residential Transaction Manager. |
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| Error Message: EMAILBODY.GMT not found.
When using Act! 6. Please download the Act 6 Template and Reports Service Pack.When the download completes, double click the file and click UNZIP. |
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| Error Message: Report Not
Found. When using Act! 6 Please download the Act 6 Template and Reports Service Pack.When the download completes, double click the file and click UNZIP. |
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| How do I uninstall
Residential Transaction Manager? Click Here for Residential Transaction Manager Uninstall Guide. |
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| ADDITIONAL WEB-BASED SUPPORT |
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| 1) Act! 2000 Guide - Free Option 2) ComputerConsulting.Net Support Center - Free Option 3) Residential Transaction Manager Install Guide - Free Option 4) Residential Transaction Manager User Guide - Free Option 5) The Residential Specialist User Guide - User Guide for our old software product. 6) More Web-Based Support Files and Documentation - Free Option |
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| LIVE TECHNICAL SUPPORT SERVICES |
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1) E-Mail Support - Free Option. 2) Chat Support - Free Option Click The Button below. |
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