Presale Questions:

Do you have a demonstration of Act! 6?

Act! 6 has a 30 day free trial at http://www.act.com . Please note that the free trial of Act! 6 and the free trial of Residential Transaction Manager do not work with each other.

Does Residential Transaction Manager create contract forms?

Our product is designed for the beginning agent, giving a solid data and calendar management system and helping with some automation features. Contracts are an advanced feature that our program does not support.

Can you send me a copy of Residential Transaction Manager on a CD-ROM?

Thank-You for your interest in our products. At this time, We exclusively distribute our software via the

Internet. The download is actually quite short, even for a modem user.

If you are worried about losing the software, our installer file can be stored on your hard drive and copied on your backup program (you do backup your files, correct?). The reason we do not have CD's etc. is to keep prices a little lower (we don’t have to pay for the boxes, CD's shipping etc. etc. and when we have updates, we can send them right to you over the Internet.

Can you import my Top Producer or Agent 2000 database?

Residential Transaction Manager has an import and export map for both Top Producer 6 and Agent 2000. You may need the help of someone familiar with the Top Producer system to help you with the import, as the Top Producer database is very complicated. The import / export of your Top Producer database into ANY OTHER PROGRAM including Residential Transaction Manager will result in significant data loss, as it is impossible to export the entire database from Top Producer. At this time, we do not support import or export from a Top Producer 7I native file, however the system should be able to generate a TAB or COMMA delimited text file which our program can import. Expect significant data loss with the import / export from any and all versions of Top Producer.

I followed all of the instructions but when I opened my RTM Database it looked the same as my regular ACT database.

Here are two reasons why things may look the same:

1. Important Install Directions has not been completed

This is a yellow icon on your start menu or desktop "IMPORTANT INSTALL DIRECTIONS" it contains
several changes that need to be made so that you are able to use the RTM layouts and the RTM
database.


2. NON-RTM DATABASE being used with the RTM Layouts

The RTM layouts (the blue or green screens) are seperate and independent of the DATABASE, which
contains your data. The layouts and database are programmed to work together. But the layouts will miss
fields when you are working in another database (such as your old database) because the database
was not programmed to work with the layouts. Solution: IMPORT your OLD DATABASE into the RTM
database. (TO OPEN the rtm database, click the YELLOW RTM ICON on your desktop or start menu)

I made the changes to my computer, and now I am missing data entry fields, the field names are there, but the boxes to type the data are not there.

Here is a website that may help you with the "missing fields" problem you are experiencing:

http://www.computerconsulting.net/rtmdbf.htm

Do you have a commercial version of Residential Transaction Manager?

Residential Transaction Manager is a residential add-on program for Act! Our program is designed for the Residential Agent. If you would like a commercial add-on for your Act! program, we recommend you visit ARES for Act! located at http://www.costar.com/products/ares/ .

Can you please send me the link for the free trial?

The free trial is located at http://www.act4realestate.com .

I would like to buy a copy of Act!.

The Act! 6 software is sold at many office supply stores (at a premium). You can also purchase Act! online at http://www.act.com you will be able to download the program for immediate use, or have it shipped to you if you want a CD. You can also check http://www.froogle.com for the company offering Act! for the lowest price and have it shipped to you. Finally, you can visit http://www.ebay.com and bid on a new or used copy of Act!.

Does Residential Transaction Manager work with our MLS System?

Residential Transaction Manager does not communicate or interact with any MLS / Multiple Listing System or database.

I am computer illiterate, Is your documentation user friendly?

Our documentation is excellent. Below you will a link to all of our documentation:

All files are in Microsoft Word format. (if you don't have word, our program won't do you much good ! )

http://www.actfourrealestate.com/help/

How much does Residential Transaction Manager Cost. Are there additional fees per year or for upgrades?

Thank-You for writing. The purchase price for Residential Transaction Manager (after your free trial) is $99.00.

Please download your free trial today at http://www.act4realestate.com .

Please write back with any additional questions you may have.

 Sincerely,

 Tony Massey, Principal

ComputerConsulting.Net, LLC.

Is this available in MAC software?

Our product is designed to work on any computer running Windows 95, 98, ME, 2000, XP and NT. Unfortunately, our product will not run on the Macintosh.

 Can someone please call me on the phone?

All sales and support for our program is provided via e-mail or online chat. Please email us at help@act4realestate.com any question you have about the program so that we may be able to help you.

 Please write back with any additional questions you may have.

Sincerely,

 Tony Massey, Principal

ComputerConsulting.Net, LLC.

Can you please tell me about the Act! 6 program? Can you please tell me about RTM?

We have two powerful products to serve your contact and time management needs.

1. Act! 6 for $140-180 ~ http://www.act.com

The Act 6 program is the latest and greatest of the Act Series that has become the #1 contact management software for many industries.

Act! 6 has is a powerful contact relationship management (CRM) and time management program. The program also allows you to link external documents to records, and view them if needed ( library tab ). You can check for the best prices by visitng http://www.froogle.com

2. Residential Transaction Manager for $99.00 ~ http://www.act4realestate.com

The Essential Real Estate ADD-ON for Act! 2000, Act! 5, and Act! 6. Once you have Act! installed on your computer,

you will be able to download the free trial of Residential Transaction Manager. Includes a vastly improved contact database,

real estate letters, reports, and flyers. Residential Transaction Manager also has financial tools such as loan pre qualification,

sellers net sheet, and loan amortization tables right at your fingertips. Download your free trial now only at http://www.act4realestate.com . and download a free trial at http://www.act.com . Note: The Free trial of Act does not work with the free trial of RTM.

Please write me back with any additional questions you may have.

 Sincerely,

Tony Massey, Principal

ComputerConsulting.Net, LLC.

Sale / Registration Questions:

I sent my fax. Where in the world is my order?

If you have recently faxed your order, and it has been over 48 hours, then your order was probably affected by our customer data protection policy, OR your order was sent with a coupon that has expired.

for more information about our customer data protection policy, please visit the following site:

http://www.computerconsulting.net/dpp.htm

 We apologize for the inconvenience.  

Please write back with any additional questions you may have.

 Sincerely,

Tony Massey, Principal

ComputerConsulting.Net, LLC.

Post Sale / Technical Support Questions

ALL TECHNICAL SUPPORT QUESTIONS ARE ANSWERED ON OUR SUPPORT SITE LOCATED AT

HTTP://WWW.ACT4REALESTATE.COM/SUPPORT2.HTM

IF YOUR QUESTION IS NOT ANSWERED ON OUR SUPPORT SITE PLEASE SEND US AN E-MAIL AT help@act4realestate.com .