COMMON REASONS WHY AN ORDER FAILS

 

A: ORDER FORM PROBLEMS

A1: PLEASE DOWNLOAD TRIAL FROM HTTP://WWW.ACT4REALESTATE.COM REGISTRATION WILL HAVE NO EFFECT IF YOU HAVE NOT DOWNLOADED TRIAL.

A2: YOUR ORDER INDICATES YOU ARE HAVING PROBLEMS OR TECHNICAL ISSUES WITH THE PROGRAM. PLEASE CONTACT HELP@ACT4REALESTATE.COM TO RESOLVE YOUR PROBLEMS AND TECHNICAL ISSUES BEFORE ORDERING THE PROGRAM.

A3: NO RESPONSE TO QUESTION "ARE YOU HAVING ANY PROBLEMS WITH THE SOFTWARE?" LOCATED AT THE TOP OF THE 2ND PAGE.

A6: MICROSOFT WORD NOT INSTALLED. WITHOUT MICROSOFT WORD, YOU WILL NOT BE ABLE TO PRINT LETTERS OR SOME OF OUR REPORTS. THIS RESULTS IN ABOUT 50% FUNCTIONALITY LOSS IN OUR PROGRAM. PLEASE PURCHASE AND INSTALL MICROSOFT WORD BEFORE ORDERING OUR PRODUCT.

A7: MISSING, INVALID, OR UNREADABLE ENTRIES ON ORDER FORM. PLEASE COMPLETE (OR ADDRESS) ALL ENTRY BLANKS ON YOUR ORDER FORM AND THEN REFAX TO 1-800-643-1186.

A8: MISSING, INVALID OR UNREADABLE SIGNATURE. PLEASE SIGN THE THIRD PAGE CLEARLY AND REFAX YOUR ENTIRE ORDER TO 1.800.643.1186.

B: COUPON PROBLEMS

B2: COUPON RATE REQUESTED, BUT NO COUPON ATTACHED. PLEASE ATTACH YOUR COUPON AND REFAX YOUR ORDER.

B3: COUPON RATE REQUESTED, BUT THE COUPON YOU ATTACHED HAS EXPIRED. PLEASE ATTACH A COUPON THAT HAS NOT EXPIRED AND REFAX YOUR ORDER.

E: FRAUD / LOSS PREVENTION PROBLEMS

E1: FAX HEADERS DO NOT MATCH INFORMATION PROVIDED IN ORDER. (POSSIBLE MISPROGRAMMED FAX MACHINE).

E2: E-MAIL BOUNCES. E-MAIL ADDRESS MAY BE DOWN OR INVALID.

E3: SIGNATURE DOES NOT MATCH NAME IN ITEM 1.

E4: UNABLE TO AUTHORIZE CARD. CREDIT CARD DECLINED. PLEASE CONTACT ISSUING BANK FOR DETAILS.

E5: SUSPICIOUS ORDER. FRAUD OR LOSS PREVENTION FAILURE. NAMES IN ITEM 1 HAVE CHANGED FROM PREVIOUS ORDER(S) WITH NO CHANGE IN OTHER INFORMATION. POSSIBLE IDENTITY FRAUD OR NON-PERMISSIVE THIRD PARTY CREDIT CARD USE. CLIENT MUST SEND ADDITIONAL IDENTIFYING INFORMATION.

F: CREDIT CARD FRAUD PROBLEMS

F1: SUSPICIOUS OR FRAUDULENT ORDER - LEVEL 1 - LOW RISK

F2: SUSPICIOUS OR FRAUDULENT ORDER - LEVEL 2 - MODERATE RISK. - WE HAVE (OR WILL) REPORT THIS TRANSACTION TO THE ISSUING BANK OF THE CREDIT CARD NUMBER YOU PROVIDED.

F3: SUSPICIOUS OR FRAUDULENT ORDER - LEVEL 3 - SEVERE RISK - WE HAVE (OR WILL) CONTACT THE NATIONAL STOLEN CREDIT CARD HOTLINE AND REPORT THE CARD NUMBER YOU PROVIDED AS STOLEN.

F4: SUSPICIOUS OR FRAUDULENT ORDER - NAMES CHANGED FROM PREVIOUS ORDER.

F5: SUSPICIOUS OR FRAUDULENT ORDER - SIGNATURES CHANGED FROM PREVIOUS ORDER.

F6: SUSPICIOUS OR FRAUDULENT ORDER - UNABLE TO AUTHORIZE CARD. IT HAS BEEN REPORTED STOLEN BY ANOTHER PARTY.

L: BLACKLIST PROBLEMS

L9: BLACKLISTED - AN ITEM CONTAINED ON THE ORDER FORM SUBMITTED WAS FOUND ON OUR BLACKLIST. WE ARE UNABLE TO PROCESS YOUR ORDER NOW OR AT ANY TIME IN THE FUTURE.

When an order fails and is not processed, the order form containing your personal information is immediately shredded and/or deleted from our systems. We have very strict policies in place which forbid anyone in our company from possessing an order form which has failed, for any reason. This is why we cannot even notify you that your order has failed. We apologize for the inconvenience. Below you will find the exact company policy which addresses how we must handle personal information. Finally, if your order has failed, your credit card is NOT charged, and your order information is immediately shredded and deleted from our systems so that no one is ever allowed to see your credit card number or other personal information.

 

COMPUTERCONSULTING.NET, LLC. faxed data privacy policy

 

 

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COMPUTERCONSULTING.NET, LLC. CUSTOMER DATA PROTECTION PROGRAM

 

1. Important customer data is faxed to our company on a regular basis. This information includes identifying

information about our customer, address information, credit card information, etc. Extreme measures

must be taken to protect this data at all costs.

 

2. When we receive a faxed order for our product Residential Transaction Manager, we check

several items on the form to determine if our customer will have the best possible experience

with the registered version of our program. If our customer will have the best experience with our program, the the order will be licensed. If there are issues in the order that need to be addressed, and our client will not have the best experience with the program than the order fails.

 

3. An order can fail for several reasons

    a. incomplete or missing information

    b. has not used trial

    c. having technical problems with the trial

    d. missing act

    e. missing microsoft word

    f. missing signature on third page order form

    g. missing email address or fax number

    h. any part of order form is unreadable

    i. fax number did not work or was answered by a person

    j. any other reason our agent believes that our customer will not have the best experience with our program

 

4. If an order fails for any reason, the order must be immediately deleted from our computer systems, and any paper copies of the order must be immediately shredded and or burned. If the data does not exist, then it cannot be stolen or comprimised, and puts our customer in the best position in regards to their customer data. Under no circumstance is anyone at our company allowed to use or possess any information from a failed order for any

reason whatsoever. (This is why you are not notified that your order failed, because we do not have the information to contact you.)

 

5. When an order is processed and licensed, the resulting electronic and paper copies containing important customer data must be well protected to prevent loss, theft, or any other comprimise. After a period exceeding 7 months, the paper copies must be burned. At all times, any data we possess must be well protected against loss, theft and any

other comprimise.

6. If an employee, owner, or manager is found to violate this customer data protection program, they shall be immediately disciplined and / or dismissed from the company.

 

7. If you recently faxed in an order to us, and have not received a response, it is very likely that your order failed. Please carefully review your order form and determine why it may have failed. If you are having problems with the program, you must contact our support department at help@act4realestate.com BEFORE resubmitting your order. Paying us money will not magically fix your program. If you have any questions about our data protection program, feel free to email us at help@act4realestate.com .

 

 

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